Support the operational excellence of our CIR (Critical Incident Response) services. This role ensures high-quality CIR coordination by driving integration across cross-functional teams. You will lead performance management efforts for 1099 CIR providers, oversee documentation audits, investigate service quality concerns, and follow up on customer satisfaction survey results.
You will be responsible for leading the delivery of our three core programs: the Founder Academy, Freelancer Academy, and Incubator. You will directly manage the Program Managers for each of these verticals, ensuring operational excellence, learner success, and programmatic impact. This is a senior leadership role at the heart of ALX Ventures’ mission, requiring strong execution, cross-functional collaboration, and a deep commitment to the success of our entrepreneurs.
🗽 US
🏖️Unlimited PTO👶11w maternity👨👧11w paternity
As a Staff Product Operations Manager, you'll be the operational backbone of our product team—enabling scale, improving product velocity, and serving as the connective tissue between engineering, product, design, support, forward deployed engineering and our GTM teams. You'll work closely with the Chief Product Officer, Chief Technology Officer, Product Management, Design, Engineering, and cross-functional stakeholders to reduce delivery friction and drive internal alignment.
Lead and oversee the development and implementation of a comprehensive incident reporting and investigation program. This crucial role fosters a culture of continuous safety improvement. The successful candidate will collaborate with department heads, safety officers, and leadership teams to ensure incidents are handled in compliance with company policies and regulatory requirements.
The Project Manager will lead training and assistance support for NGYCP sites nationwide. You will develop evaluation tools, conduct site visits, and implement training initiatives to increase enrollment, retention, and graduation rates while ensuring program quality and consistency. The role involves managing a website and publishing newsletters.
This person will be responsible for providing operational support and strategic guidance across Sales, Marketing, and Customer Success, ensuring alignment, efficiency, and scalability across the entire revenue engine. You’ll influence how we scale our revenue engine for the next stage of growth. Success in this role requires a strong foundation in change management, paired with a bias for action and business partnership.
The Supervisor, UM Configuration will have ownership and oversight of assigned Prior Authorization (PA) utilization management tools and/or forms. In coordination with the Manager, UM Configuration the Supervisor will develop and maintain the long-term and immediate roadmap for their PA product. The Supervisor will gain an industry understanding of their assigned product.
As a Production Manager, you will manage and optimize processes, ensuring high-quality outcomes and seamless delivery. This role blends operational rigor, analytical thinking, and cross-functional collaboration, offering a unique opportunity to make a significant impact. Collaborate with Technical Delivery Managers to meet project timelines, deliverables, and quality standards.
The SRD/VP of Subrogation Operations is responsible for leading and optimizing subrogation lifecycle operations—from intake and investigation to recovery and resolution. This executive will oversee multiple operational teams, implement process improvements, enhance productivity, and ensure outstanding client outcomes. Reporting directly to the COO, this role plays a key part in scaling operational capacity, developing leadership talent, and aligning execution with strategic growth goals.
The Senior Director of Client Service Operations leads the teams powering Origami Risk’s Professional Services and Client Success organizations. This leader’s organization drives strategic internal initiatives, oversees data analysis & governance efforts, and champions colleague learning & enablement. This role is essential to boosting client service performance and achieving business goals by streamlining operations, enhancing processes, liaising across functions, and enabling operational innovation.