Remote Operations management Jobs • Data Analysis

As a Product Operations Specialist, you will play a pivotal role in driving operational excellence within the product management team by streamlining workflows, improving cross-team communication, and leveraging data-driven insights to enhance product outcomes.

As Senior Operations Risk Manager, you'll design a robust, data-informed risk management framework. You will identify systemic operational risks, build feedback loops from incident and issue data, and drive prioritization of improvements that enhance the customer experience and reduce exposure. This role proactively identifies risk signals, designs control strategies, and influences senior stakeholders to embed risk mitigation into roadmap planning.

Design an automated observability stack and implement intelligent systems that monitor operations proactively, surfacing anomalies early, and automatically triage issues. Partner with Engineering and Product to evolve Customer Support into a fully tech-powered function. Own the workflows behind fraud detection and response.

As the Insurance Operations Manager, you will be the architect of operational excellence across our insurance ecosystem. This role requires an operational generalist who can navigate seamlessly between strategic thinking, problem-solving, and operational design through process and systems. You'll build and optimize critical operational functions, championing technology and data-driven solutions to scale our operations efficiently. This is a unique opportunity to shape the operational foundation of a high-growth insurtech from the ground up.

The Global Escalations & Controls Lead role within the Global Customer Service team involves leading the implementation and development of the Goodwill Programme. The role requires a customer-centric approach and deep understanding of retailer service processes, escalation management, and operational changes in escalated cases.

Lead a large team of fraud investigators, team managers and operations managers to achieve their professional development goals, support customers who have reported fraud, and deliver on our fraud strategy. You’ll be responsible for defining the strategy of the team, developing a customer centric and risk aware environment. In Fraud Customer Operations, Monzo protect customers and wider society from fraud, to help Monzo achieve its mission of making money work for everyone.

Assist the Operations Practice in the maintenance and development of internal project trackers, conducting research, supporting data collection and entry, and providing additional ad-hoc data management support. The ideal candidate has strong attention to detail and is highly skilled in data analysis, including database management, data audits, and presenting data in a digestible, professional format.

The Cost Check Spend Optimization Manager is responsible for maintaining and supporting accounts through every stage of the customer journey. This role plays a critical part in ensuring hospitals maximize their pharmacy savings opportunities by driving consistent engagement, monitoring performance, and supporting both customers and internal teams with expert insights.

In this role, you will lead operations at scale, oversee the full book production lifecycle, and own the product roadmap by identifying and prioritizing story themes and product features using market trends, user insights, and research. You'll drive process excellence, measure what matters, and collaborate cross-functionally to enhance the customization experience.

As the Senior Product Operations Lead, you will partner with Product, Engineering, and Go-to-Market teams to drive operational excellence in building and scaling enterprise software. Focus on streamlining processes around strategic decision making, product management, aligning cross-functional teams, and enabling data-driven decisions, with a forward-looking mindset, particularly in how AI can be leveraged.